BossiRainbow LLC ("we" and "us") is the operator of (https://www.bossirainbow.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Shipping

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping your wearable art pieces

BossiRainbow uses sturdy, recyclable packaging to ship purchased art pieces to your preferred address. Please make sure you enter the correct shipping address and information. If there is an issue with your address, we will contact you via email to confirm the details. The shipping address you enter during check out is the address that will be used for the shipping label.

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

Delivery Terms

Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days.

Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

Dispatch Time

Due to our products being handmade, orders of in stock items are usually dispatched within 14 business days of payment of order. Custom or commissioned orders will be shipped according to the negotiated order agreement. We ship orders Monday - Wednesday during standard business hours, except on national holidays at which time the business will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Get in touch with your order number to make a change of delivery address request.

Items Out Of Stock

If an item is sold out and/or out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Returns, Refunds, and Exchanges

All sales and purchases are final. We do not accept returns, issue refunds, or offer exchanges.

Items sold through BossiRainbow LLC are non-refundable. We strive to provide strong service to our customers and clients, and we welcome discussions should you find your purchase unsatisfactory. Please contact us for further information.

Because our works are unique and handmade, we do not offer exchanges. If an item is defective or damaged upon delivery, please contact us with 7 days of the delivery date to discuss the issue and resolution options.

We offer a mending and repair service for our works and creations, please contact us.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been shipped. If an order has already been shipped, please refer to our refund policy.

Duties, Taxes, and Insurance

Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and BossiRainbow LLC encourages you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to BossiRainbow LLC at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

Insurance

Process for parcel damaged in-transit

We will process a replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in-transit

We will process a replacement as soon as the courier has conducted an investigation and deemed the parcel lost.